This Privacy Policy explains what personal data pakt2 collects from you when you use the pakt2 platform, how that data is used, who it may be shared with, how long it is retained, and what rights you have in relation to your data. pakt2 is committed to handling your personal information with transparency and in accordance with the obligations imposed by our international gaming license.
pakt2 is an internationally licensed online casino and sports betting platform operating at pakt2.com. For the purposes of this Privacy Policy, "pakt2", "we", "us", and "our" refer to the pakt2 operating entity that holds the applicable international gaming license under which the pakt2 platform is operated.
pakt2 is the data controller in respect of personal data collected through the pakt2 platform. This means pakt2 determines the purposes for which and the means by which your personal data is processed. Where pakt2 engages third-party processors to handle personal data on pakt2's behalf — for example, payment processors or identity verification providers — those processors act strictly on pakt2's instructions and are contractually bound to handle your data in accordance with applicable data protection standards.
This Privacy Policy applies to all personal data collected by pakt2 in connection with the operation of the pakt2 platform. This includes data collected through: the pakt2 website at pakt2.com; any mobile-optimised version of the pakt2 platform; customer support interactions via live chat or email; payment and withdrawal processing; identity verification (KYC) procedures; and responsible gaming and self-exclusion processes.
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked to or referenced on the pakt2 platform. pakt2 is not responsible for the privacy practices of any third party. Where the pakt2 platform embeds or integrates third-party services — such as payment processors — their data handling is governed by their own privacy policies.
By registering on or using the pakt2 platform, you confirm that you have read this Privacy Policy and consent to the data practices described herein. If you do not consent to the data practices described in this Privacy Policy, you should not register or continue to use the pakt2 platform.
pakt2 collects the following categories of personal data from users of the pakt2 platform. The specific data collected in each category depends on the nature of your interaction with the platform and the stage of your account lifecycle.
| Data Type | Purpose | Required |
|---|---|---|
| Full legal name | Account creation, KYC verification, withdrawal processing | Mandatory |
| Date of birth | Age verification (21+ requirement), regulatory compliance | Mandatory |
| Pakistani mobile number | Account login, OTP verification, support communications | Mandatory |
| Email address | Account notifications, promotional communications (with consent) | Optional |
| CNIC number / copy | KYC identity verification for withdrawal approval | Upon request |
| Residential address | KYC verification, AML compliance | Upon request |
pakt2 collects data relating to your financial transactions on the platform, including: deposit and withdrawal amounts and timestamps; the payment method used for each transaction (JazzCash account identifier, EasyPaisa number, bank account details, or USDT wallet address); transaction reference numbers; and PKR wallet balance history. This data is collected and retained as required by pakt2's anti-money laundering compliance obligations and international gaming license requirements.
pakt2 logs all gaming activity conducted through your account, including: bets placed on sports and casino markets (amounts, selections, odds, outcomes); casino game sessions (game title, session duration, stakes, results); bonus activations and wagering progress; and account access logs (login timestamps, device identifiers, IP addresses).
When you access the pakt2 platform, we automatically collect certain technical information including: your IP address; device type and operating system; browser type and version; mobile network operator; session duration; and referring URL. This data is used for security monitoring, fraud prevention, platform performance analysis, and regulatory compliance.
pakt2 retains records of communications between you and pakt2 support, including live chat transcripts and email correspondence. These records are retained for the purpose of dispute resolution, quality assurance, and compliance with our obligations under applicable law and our gaming license.
pakt2 collects your personal data through the following methods:
pakt2 processes your personal data for the following purposes, each of which rests on a recognised legal basis:
Processing necessary to open and maintain your pakt2 account, process deposits and withdrawals, settle bets and casino game outcomes, and deliver the services described in the pakt2 Terms & Conditions. Without this processing, pakt2 cannot provide the platform services to you.
Processing required to comply with pakt2's obligations under its international gaming license, including: age verification (21+ requirement); identity verification (KYC); anti-money laundering (AML) screening and reporting; responsible gaming obligations; and record-keeping requirements specified by applicable regulation. This processing is mandatory — it cannot be opted out of as a condition of using the pakt2 platform.
Processing carried out in pakt2's legitimate interests including: fraud detection and prevention; platform security monitoring; internal analytics for service improvement; and communications data retention for dispute resolution purposes. Where pakt2 relies on legitimate interests as a legal basis, we have assessed that our interests are not overridden by your privacy rights.
Processing based on your specific consent, including the sending of promotional communications (bonus offers, new game announcements, promotional events) where you have opted in to receive such communications. You may withdraw your consent to promotional communications at any time by contacting pakt2 support or managing your notification preferences from within your account settings.
pakt2 does not sell your personal data to any third party. pakt2 shares your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
Your financial transaction data is shared with the payment processors you use for deposits and withdrawals on pakt2. For Pakistani fiat currency transactions, this includes JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, and SadaPay as applicable. For USDT transactions, data relating to wallet addresses and transaction amounts is processed on the TRC20 blockchain network. Each payment processor is subject to their own data protection obligations.
Where pakt2 requests identity documents for KYC purposes, the documents and personal data submitted may be shared with a third-party identity verification provider. These providers are contracted to process data only for the purpose of identity verification and are not permitted to use or retain the data for any other purpose.
pakt2 may be required by law, court order, or regulatory direction to disclose personal data to relevant authorities. This includes disclosures required under pakt2's AML compliance obligations. pakt2 will comply with lawful disclosure requirements without prior notification to the affected user where notification is prohibited or would compromise the investigation.
pakt2 is required to maintain records and submit reports to its licensing authority as a condition of holding an international gaming license. This may include account activity data, financial transaction records, and responsible gaming tool usage records.
pakt2 operates as an internationally licensed platform. Your personal data may be transferred to and stored on servers located outside Pakistan as part of the normal operation of the pakt2 platform, including for processing by the licensing authority, identity verification providers, and certain technical infrastructure providers.
Where personal data is transferred internationally, pakt2 takes steps to ensure that the transfer is conducted under appropriate safeguards. This includes ensuring that receiving entities are subject to data protection obligations at least equivalent to those imposed on pakt2 by its licensing authority, and that technical and organisational security measures are in place to protect the data in transit and at rest.
pakt2 retains your personal data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable law and pakt2's licensing obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Licensing obligation, AML compliance |
| KYC identity documents | Duration of account + 5 years post-closure | AML / regulatory requirement |
| Financial transaction records | Duration of account + 7 years post-closure | AML compliance, licensing |
| Gaming activity logs | Duration of account + 3 years post-closure | Dispute resolution, licensing |
| Support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Self-exclusion records | Minimum 5 years from exclusion date | Responsible gaming obligation |
| Technical / device logs | 13 months from collection | Security monitoring, fraud prevention |
After the applicable retention period expires, pakt2 will securely delete or anonymise the relevant data. Where anonymisation is applied, the resulting anonymised data sets do not constitute personal data and may be retained for statistical and analytical purposes indefinitely.
pakt2 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
The pakt2 website uses cookies and similar tracking technologies to operate the platform, improve user experience, and fulfil security and compliance obligations. A cookie is a small text file placed on your device by the pakt2 platform when you access it. Cookies do not contain executable code and cannot be used to access other data stored on your device.
Essential cookies are necessary for the pakt2 platform to function. They maintain your login session, preserve your account settings between pages, and support security features such as CSRF protection. Essential cookies cannot be disabled without breaking platform functionality. They do not collect data for marketing purposes.
pakt2 uses analytics cookies to understand how users interact with the platform — which sections are visited, where users navigate from, and how long sessions last. This data is used in aggregate form to improve the platform and is not used to identify individual users. Analytics cookies can be disabled without affecting core platform functionality.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging into and using your pakt2 account. pakt2 does not use third-party advertising cookies or cross-site tracking technologies.
Subject to applicable law and the limitations set out in this section, you have the following rights in relation to your personal data held by pakt2:
The pakt2 platform is strictly for adults aged 21 and over. pakt2 does not knowingly collect personal data from individuals under the age of 21. The age verification process conducted at registration is designed to prevent access by individuals who do not meet the minimum age requirement.
If pakt2 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, the personal data will be deleted in accordance with applicable legal requirements, and any balances associated with the account will be forfeited. If you believe that a person under 21 has registered on the pakt2 platform, please contact pakt2 support immediately at [email protected].
As a licensed gaming operator, pakt2 is subject to anti-money laundering (AML) obligations that require the collection, processing, and retention of specific personal and financial data. This processing is mandatory and is carried out on the legal basis of legal obligation rather than consent. It cannot be opted out of as a condition of using the pakt2 platform.
AML and KYC data processing at pakt2 includes: identity verification using government-issued documents; screening of account holders and transactions against AML risk indicators and sanctions lists; monitoring of deposit and withdrawal patterns for suspicious activity; and reporting of suspicious transactions to relevant authorities where required by law.
pakt2 may request source-of-funds documentation for deposits above certain thresholds or where transaction patterns indicate elevated AML risk. Failure to provide satisfactory documentation in response to such a request may result in account suspension and delayed or refused withdrawals, pending satisfactory resolution.
pakt2 collects and processes data relating to responsible gaming tool usage, including deposit limit settings, session time preferences, cooling-off period activations, and self-exclusion requests. This data is processed on the legal basis of legal obligation, as responsible gaming data management is a condition of pakt2's international gaming license.
Self-exclusion records are retained for a minimum of five (5) years from the date of exclusion to prevent a self-excluded player from re-registering during or shortly after their exclusion period. This data is not used for any other purpose and is not shared with third parties except where required by the licensing authority.
Where pakt2's responsible gaming monitoring identifies indicators of problem gambling behaviour — such as rapidly increasing bet sizes, large losses in short periods, or frequent failed deposit reversals — pakt2 may contact you with information about responsible gaming resources and available support tools. This contact is made on the basis of pakt2's legal obligation to protect player welfare and does not constitute profiling or automated decision-making affecting your legal rights.
pakt2 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or changes required by our licensing authority. Material changes to this Privacy Policy — those that significantly affect how your personal data is processed — will be notified to registered account holders via their registered contact details, with a minimum of fourteen (14) days' notice before the changes take effect.
The current version of this Privacy Policy is always available at pakt2.com/privacy-policy. The version number and last updated date are displayed at the top of this document. Your continued use of the pakt2 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you do not accept a material change to this Privacy Policy, you should close your pakt2 account before the effective date of the change. Instructions for account closure are available from pakt2 support.
For any questions, concerns, or requests relating to this Privacy Policy or pakt2's data practices, please contact pakt2's support team. The primary contact channel is live chat, available 24 hours a day, seven days a week from within the pakt2 platform.
You may also contact pakt2 via email for privacy-related enquiries. The pakt2 privacy contact email is: [email protected]. Please include "Privacy" in the subject line of your email so that your enquiry is directed to the correct team. pakt2 aims to respond to all privacy-related enquiries within five (5) business days.
What the pakt2 Privacy Policy means for you in practice
pakt2 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or commercial partners. Your information is used only to operate and improve the pakt2 platform and meet regulatory obligations.
All data transmitted between your device and pakt2 is protected with 256-bit SSL/TLS encryption. Personal data and financial records stored on pakt2 servers are encrypted at rest using industry-standard encryption protocols.
Promotional communications from pakt2 — including bonus offers and new game announcements — are sent only with your consent. You can withdraw consent at any time from your account settings or by contacting pakt2 support.
pakt2 retains your data only for as long as necessary for the purpose it was collected, or as required by our licensing authority. Retention periods are published in this Privacy Policy. Data is securely deleted or anonymised once the retention period expires.
You can request a copy of all personal data pakt2 holds about you at any time. Submit a data access request via live chat or email. pakt2 will respond within 30 days. Identity verification may be required before releasing the data.
pakt2's data handling obligations are a condition of our international gaming license — not voluntary commitments. This means our privacy practices are subject to external oversight and cannot simply be walked back as business interests change.
You've read how pakt2 handles your personal data. One account, transparent data practices, no third-party data sales, and Pakistani payment methods. 21+ only.
21+ only. Gambling involves financial risk. Please play responsibly. Responsible Gaming